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March 05, 2010
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Burberry Is After A New Type Of Customer

Want to know what Christopher Bailey is? He's "a bridge to the Millennial customer," if you ask Burberry CEO Angela Ahrendts. As Burberry chief creative office, Bailey is - at least partially - in charge of helping his label attract Millennials, or customers born in the '80s who are now ages 18 to 28, very tech-savvy and used to having access to everything instantly.

"Attracting the Millennial customer to luxury started two years ago - I said that we can either get crushed or ride the greatest wave of our life," Ahrendts said. "We brought people on the team who were Millennials. I knew it was not my mother tongue - and I don't have time to learn it."

So does that explain Emma Watson's role as the face of the label? Adds Ahrendts: "She was 19. She is a Millennial. And it is all about attitude." So, teens and 20-somethings, get ready for Burberry to cater to you. Just don't expect Ahrendts to understand your language.

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